We are committed to protecting and respecting your privacy.

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This Policy explains how, when and why we collect personal information about people who visit our website, contact us or make a booking. It also explains how the information is used, how we keep it secure and under which conditions we may disclose it to others.

 

We regularly review our Privacy Policy and it may change over time. Therefore please check this page occasionally to ensure that you’re happy with any changes. By using our website, you’re agreeing to be bound by this Policy.

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Who are we?

The Boathouse provides holiday accommodation based in the UK, and is managed by Hazelstone Property Management.

You can contact Hazelstone Property Management by sending us an email.

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How do we collect information from you?
We obtain information about you when you use our website, for example, when you contact us with a query or make a booking.

 

What type of information is collected from you? 
The personal information we collect might include your name, phone number, address, email address, IP address, and information regarding what pages are accessed and when.

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If you make an online booking your card information is not held by us, it is collected by our third party payment processors, who specialise in the secure online capture and processing of credit/debit card transactions.

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Why is your information being collected?
We collect your personal information to enable us to process your queries and bookings promptly and efficiently.

 

How is your information used?

We may use your information to:

• Respond to a query you have submitted;

• Confirm a booking you have made;

• Correspond with you regarding a booking you have made;

• Seek your views or comments on your experience staying with us;

• Send you communications which you have requested and that may be of interest to you. These may include information about last minute availability or offers;

• To carry out our obligations arising from any contracts entered into by you and us.

 

How is your information stored?
We review our retention periods for personal information on a regular basis. We will hold your personal information on our systems for as long as is necessary for the relevant activity.

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Who will your information be shared with?
We will not share your information with third parties for marketing purposes.

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When you make an online booking your payment is processed by a third party payment processor, who specialises in the secure online capture and processing of credit/debit card transactions. If you have any questions regarding secure transactions, please contact us.
 

We will not release your information to third parties unless we are required to do so by law, for example, by a court order or for the purposes of prevention of fraud or other crime.

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Your preferences
You have a choice about whether or not you wish to receive information from us. If you would like to receive updates regarding availability or promotional offers, then please let us know.

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We will not contact you for marketing purposes by email unless you have given your prior consent. You can change your marketing preferences at any time by sending us an email.

 

How you can update your information
If the information you have supplied to us changes, please email us notifying us of any changes.

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Security precautions in place to protect the loss, misuse or alteration of your information
When you give us any personal information, we take steps to ensure that it’s treated securely. Any sensitive information that you provide via our web site is encrypted and protected by Secure Socket Layers (SSL) technology.

 

Use of ‘cookies’
Like many other websites, ours website uses cookies. ‘Cookies’ are small pieces of information sent by an organisation to your computer and stored on your hard drive to allow that website to recognise you when you visit. They collect statistical data about your browsing actions and patterns and do not identify you as an individual.

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It is possible to switch off cookies by setting your browser preferences. Turning cookies off may result in a loss of functionality when using our website.

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Specific cookie details

We have set out below details of each of the cookies on our site, a description of what they do and, where relevant, external links that provide more information about them:

 

Cookie: XSRF-TOKEN
Provider: Wix
Purpose: Helps protect the website against cross-site request forgery and fraudulent requests.
Duration: Session
Category: Necessary

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Cookie: server-session-bind
Provider: Wix
Purpose: Supports website session functionality and helps the site operate correctly during a visitor’s session.
Duration: Session
Category: Necessary

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Cookie: ssr-caching
Provider: Wix
Purpose: Helps Wix render and deliver website pages efficiently.
Duration: Short-term
Category: Necessary

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Cookie: __cf_bm
Provider: Cloudflare
Purpose: Supports Cloudflare Bot Management and helps protect the website from malicious or automated traffic.
Duration: Up to 1 hour
Category: Necessary

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Cookie: hs
Provider: Wix
Purpose: Used by Wix for website security purposes.
Duration: Session
Category: Necessary

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Cookie: svSession
Provider: Wix
Purpose: Helps Wix recognise a visitor’s session and supports the security, stability and core functionality of the website.
Duration: Approximately 12 months
Category: Necessary

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Cookie: bSession
Provider: Wix
Purpose: Helps Wix manage system performance and improve the reliability of the website.
Duration: Up to 24 hours
Category: Necessary

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Cookie: fedops.logger.sessionId
Provider: Wix
Purpose: Helps Wix monitor website errors, performance and technical issues so the site can operate reliably.
Duration: Up to 12 months
Category: Necessary

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Cookie: mpaSessionId
Provider: Wix
Purpose: Supports the operation of the website during a visitor’s browsing session.
Duration: Session
Category: Necessary

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Cookie: client-session-bind
Provider: Wix
Purpose: Supports website session functionality and helps maintain a visitor’s session while using the site.
Duration: Session
Category: Necessary

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Cookie: __sspv
Provider: GetResponse
Purpose: Used in connection with GetResponse-hosted pages to support visitor and session functionality.
Duration: Persistent
Category: Functional

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Cookie: __sswv
Provider: GetResponse
Purpose: Used in connection with GetResponse-hosted pages to support visitor and session functionality.
Duration: Persistent
Category: Functional

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Cookie: member_token
Provider: GetResponse
Purpose: Supports session and member functionality on the GetResponse-hosted page.
Duration: Session
Category: Functional

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Links to other websites
Our website contains links to other websites run by other organisations. This privacy policy applies only to our website‚ so we encourage you to read the privacy statements on the other websites you visit. We cannot be responsible for the privacy policies and practices of other sites even if you access them using links from our website.

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In addition, if you linked to our website from a third party site, we cannot be responsible for the privacy policies and practices of the owners and operators of that third party site and recommend that you check the policy of that third party site.

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Review of this Policy
We keep this Policy under regular review.

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Questions regarding this Policy
Please email us if you have any questions regarding this Policy and our privacy practices.